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General
Australia Post Latest alerts and delivery updates
31
Aug
Aug
There have been a number of suspended services due to flight cancellations and government restrictions because of COVID-19 and the situation is evolving daily. To ensure that you are able to lodge your international product into Australia Post’s delivery network, we encourage you to lodge on the same day that you purchase your postage to avoid any inconvenience due to further suspension of international services. For the latest information and updates on impacts to international, please click here.
Australia Post will be temporarily paused from 7am Saturday 4 September until 7am Tuesday 7 September 2021
They have confirmed their long-term commitment to the shipping of perishable goods across the country. This temporary measure will allow us to responsibly clear record parcel volumes in parts of our network impacted by COVID-19. The safety of our people is our highest priority, and this will help ensure volumes are kept to a safe and manageable level. Please continue to check auspost.com.au for the latest information on impacts across our network.
Extended COVID-19 restrictions are impacting some of our delivery operations, including air freight. Our delivery network has also been affected by increased online shopping activity, meaning in some areas we are seeing parcel volumes similar to Christmas.
We’re making every effort to minimise delays and apologise for the inconvenience.
Why COVID-19 may cause delivery delays
Delivery delays can be caused by many factors, including the challenges of COVID-19. We’re doing everything we can to keep things moving while keeping you and our staff COVID safe.
Health and safety
New COVID-19 health and safety regulations apply to all workplaces across Australia.
We’re doing our bit to keep the community safe and prevent the virus from spreading – and this has meant changing how we do things. Social distancing within our processing facilities means we can’t always move items as quickly as we would like.
Fewer passenger flights
We usually rely on passenger flights to transport our parcels, but many domestic and international routes are currently suspended. The remaining routes have much lower frequencies.
International factors
Deliveries to and from overseas depend on overseas postal and delivery services. Restrictions and operating constraints are causing delays in most countries.
Some countries are not currently accepting parcels.
Fewer international flights mean some items may be delayed.
Items may be held longer than usual by Australian and overseas customs authorities.
View international delivery updates
How to track your parcel
The best way to track your deliveries is through our mobile app. Get expected delivery dates, localized service updates, and stay notified if things change.
You can also track your parcels on our website by using our tracking tool.
What we’re doing about it
Some delays are beyond our control, but we’re doing what we can to deliver quickly and safely. We’ve opened new facilities and have expanded our air freight capacity to help keep things moving.
